Privacy Policy

Dustys Cleaning Ltd (“we,” “our,” or “us”) is committed to protecting and respecting your privacy. This Privacy Policy explains how we collect, use, and safeguard your information when you visit our website, https://www.dustys-cleaning.co.uk/, and when you interact with us.

1. Information We Collect

We may collect and process the following types of information:

Personal Identification Information: Includes your name, email address, phone number, and any other information you provide when you contact us or sign up for our services.
Technical Data: Such as IP addresses, browser type and version, time zone settings, browser plug-in types, operating system and platform, and other technology on the devices you use to access this website.
Usage Data: Information about how you use our website, products, and services.
Marketing and Communications Data: Includes your preferences in receiving marketing from us and your communication preferences.

2. How We Collect Your Data

We collect your data in the following ways:

Direct interactions: You may provide data by filling out forms, subscribing to our services, or communicating with us via email, phone, or otherwise.
Automated technologies or interactions: As you interact with our website, we may automatically collect Technical Data and Usage Data about your equipment, browsing actions, and patterns.
Third parties or publicly available sources: We may receive personal data about you from analytics providers, advertising networks, search information providers, or other external sources.

3. How We Use Your Data

We may use your information for the following purposes:

To provide, improve, and personalize our services and website.
To manage and protect our website (including troubleshooting, data analysis, testing, and system maintenance).
To process and manage your orders, requests, and communications with us.
To send you updates, newsletters, and marketing information, if you have opted in.
To comply with our legal obligations and protect our rights.

4. Lawful Basis for Processing

We process your data under the following legal grounds as per GDPR requirements:

Consent: Where you have given clear consent for us to process your personal data for a specific purpose.
Contractual necessity: Where processing is necessary to perform a contract with you or to take steps at your request before entering into a contract.
Legitimate interests: Where processing is necessary for our legitimate interests, and those interests are not overridden by your rights.
Legal obligation: Where we must comply with a legal obligation.

5. Data Sharing

We may share your information with:

Service Providers: Third-party vendors that assist us with various services, such as website hosting, data analysis, and payment processing.
Compliance and Legal Obligations: Authorities if we are required to do so by law, or to protect our legal rights.

We do not sell or rent your personal data to third parties.

6. International Data Transfers

As a UK-based business, we primarily store data in the UK and the European Economic Area (EEA). If we transfer your data outside of the UK/EEA, we ensure that an adequate level of protection is afforded to it and that it is processed securely in accordance with GDPR standards.

7. Data Security

We take appropriate security measures to protect your data from unauthorized access, alteration, disclosure, or destruction. We restrict access to your personal data to those employees, agents, and contractors who need it to fulfill their responsibilities.

8. Data Retention

We will retain your personal data only for as long as necessary to fulfill the purposes for which it was collected, including any legal or reporting requirements. The exact retention period depends on the type of data and our regulatory requirements.

9. Your Rights

Under GDPR, you have the following rights regarding your personal data:

Right to Access: You have the right to request copies of your personal data.
Right to Rectification: You can ask us to correct or update your information.
Right to Erasure: You can request the deletion of your personal data under certain circumstances.
Right to Restrict Processing: You can request that we limit how we use your data.
Right to Data Portability: You can request that we transfer your data to another organization or directly to you.
Right to Object: You have the right to object to certain processing, including direct marketing.
Right to Withdraw Consent: Where processing is based on consent, you have the right to withdraw it at any time.

If you wish to exercise any of these rights, please contact us.

10. Cookies

We use cookies and similar tracking technologies to enhance your experience on our website. You can find more details in our Cookie Policy.

11. Changes to This Privacy Policy

We may update this Privacy Policy periodically to reflect changes in our practices or legal requirements. We encourage you to review this page regularly for the latest information.

12. Contact Us

If you have any questions about this Privacy Policy, our practices, or your data rights, please contact us:

Dustys Cleaning Ltd
Email: info@dustys-cleaning.co.uk
Phone: 07554 944 964

Last updated: 8/11/2024